Southwest Airlines stands apart from other air carriers with exemplary Customer Service delivered by more than 56,000 Employees to more than 150 million Customers annually. Southwest started with just three cities, and by the end of 2016, we serve over 100 destinations in eight countries.
Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded. The company operates the largest fleet of Boeing aircraft in the world. Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier’s performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet.
Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
Southwest Airlines Company Perks
If you have a passion for helping people, can rock a headset and are looking for more than just a “job,” Southwest Airlines is looking for you. The company is hiring Customer Representatives at its Customer Support and Services call centers to provide our legendary Southwest Hospitality by assisting Customers with booking air and car reservations, offering solutions when travel is interrupted, and answering questions about policy and procedures.
Full disclosure: The call center environment isn’t for everyone. Customer Service Representative positions can be demanding, with nontraditional hours, set schedules, and the usage of multiple computer systems and applications.
Of course, we think Southwest is the best place to work, but don’t take our word for it:
- #8 on FORTUNE’s list of World’s Most Admired Companies
- #13 on Forbes’ list of America’s Best Employers
- Named One of Glassdoor’s 2017 Best Places to Work
More than just a paycheck, when you find your calling at Southwest, it comes with perks like these:
- Legendary Southwest Culture
- Travel privileges for Employees and their eligible dependents
- An excellent benefits package, including a dollar-for-dollar match in the 401(k) plan, up to 9.3 percent of eligible salary
- Annual ProfitSharing, which, in 2016, equaled $586M–nearly six weeks of pay toward Employee retirement accounts
If you’re the perfect fit for the Southwest Family and this position, please apply today at Southwest.com/careers.
Southwest Airlines Company Culture
Southwest employees have the benefit of experiencing the company’s legendary Culture firsthand. While every Employee is responsible for promoting and preserving the Culture, Southwest also has a Culture Services Department that is charged with championing a Culture through which every Employee knows he or she matters.
Three vital elements of Southwest’s Culture are appreciation, recognition, and celebration. In order to promote and foster a fun and healthy work environment, the company works to appreciate every Employee through Local and Companywide Culture Committees. Employees take time to recognize each other in formal and informal ways.
Celebrating is something that Southwest is known for, and its Employees enjoy annual Companywide celebrations such as Spirit Parties, Chili Cook-off, and the Southwest Rallies. On top of the Company-sponsored events, Southwest Employees enjoy participating in locally-hosted celebrations and recognition for life events and milestones.
Non-uniformed Employees enjoy a casual dress code and a flexible schedule. Noncontract Employees in certain departments may benefit from alternative work schedules such as compressed work weeks, flexible start and end times, and job-sharing.
Southwest recognizes ten holidays a year for Noncontract full-time Employees, which can be designated on a date of the Employee’s choosing each year.
Commuter benefits save Employees money, allowing them to designate pretax payroll deductions to pay for commuting costs like bus, light rail, regional rail, streetcar, trolley, subway, ferry, and vanpool, plus they support environmental initiatives that are near and dear to our hearts.